Reference

Our Terms, Your Account Rights

31takabet operates under a clear set of terms that define how your account, your data, and your transactions are handled.

Account terms apply at registrationbKash, Nagad, Rocket coveredJurisdiction-dependent accessData handled with care
31takabet Our Terms, Your Account Rights
DATA AND SECURITY

How We Handle Your Account Data

Your account data — including your verified mobile number, wallet details, and transaction history — is stored with standard encryption and is not shared with third parties outside of what payment processing and regulatory compliance require. You can request a summary of the data we hold by contacting support via live chat or email. Data retention follows the period required by our operating policy, after which inactive account data is removed from active systems. Cookie usage on our platform is limited to session management and basic analytics; you can adjust cookie preferences in your browser settings.

Encrypted Storage

Account credentials and wallet details — bKash, Nagad, Rocket numbers — are stored under encryption and accessed only for transaction processing.

Data Access Requests

Contact support to request a copy of the data we hold on your account; we respond with a clear record of what is stored and why.

Cookie Policy

We use session cookies for login continuity and analytics cookies to understand how the mobile lobby is used; both are adjustable in your browser.

Account Deletion

To close your account and request data removal, submit a written request via email; we confirm deletion within the timeframe stated in our retention policy.

CONTACT AND QUERIES

Reach Us on Legal Questions

If you have a question about your rights under these terms, how your data is stored, or why a specific account action was taken, our support team can help. Responses cover account-level queries, transaction disputes, and data-access requests.

Team online

Live Chat

Open live chat from your account page for real-time help on terms, transaction status, or account access queries.

Email Support

Send detailed legal or data-access requests to our support email; expect a written response outlining the steps taken.

Account Help Centre

Your account dashboard links to the help centre, where policy documents and common legal questions are kept up to date.

Your Legal Questions, Answered

These are the questions our support team hears most often about account rights, data handling, and how our terms apply in Bangladesh.

Access depends on your local law and eligible region. Read the terms and confirm your region qualifies before registering or making a deposit via bKash, Nagad, or Rocket.

Yes. Contact support via live chat or email with your registered account details and we will provide a summary of the data we hold on your account.

Submit a closure request by email. We remove your active account data after the retention period required by our operating policy and confirm when it is done.

We publish updated terms on this page with a revision date. Continuing to use your account after that date means you accept the changes — check this page periodically.

Contact support via live chat with your transaction reference. We investigate under the terms covering wallet disputes and respond with a written outcome.

Yes. You must meet the minimum age and eligibility requirements set by your local law and our terms. Accounts that do not meet these are suspended on review.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.